We Offer Free Shipping Worldwide!
SHIPPING TIMES
*Please note processing time could take up to 3 business days
REGIONS:
North America
Canada (Canada Post) 5-10 Business Days
USA (DHL eCommerce, USPS, UPS) 7-10 Business Days
Mexico (RedPack) 6-12 Business Days
Africa
South Africa (Private Courier) 6-10 Business Days
Rest of Africa
Local Post 10-20 Business Days
Australia
Australia (AU Post) 4-8 Business Days
New Zealand (NZ Post) 4-8 Business Days
Asia
Singapore (Legion Express) 3-6 Business Days
Malaysia (ABX Express) 6-10 Business Days
United Arab Emirates (Winlink) 4-8 Business Days
Saudi Arabia (Winlink) 4-8 Business Days
Rest of Asia (Local Post Or DHL)
Local Post 10-15 Business Days
Insured DHL 1-3 Business Days (Recommended)
Europe
United Kingdom (Yodel) 6-10 Business Days
Ireland (An Post) 10-14 Business Days
Germany (DHL Paket) 4-8 Business Days
Switzerland, Sweden, Belgium & Denmark (Asendia) 5-10 Business Days
France (LaPoste) 6-10 Business Days
Italy (Posteitaliane) 4-6 Business Days
Rest of Europe (Swiss Post) 5-10 Business Days
South America
Local Post 10-20 Business Days
Insured DHL 2-5 Business Days (Recommended)
HANDLING
All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Luvena is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Luvena will assist as much as possible to trace a missing parcel. Luvena is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
Luvena is in no way responsible for any customs or import charges, charged to the customer by the shipping service.
TRACKING YOUR ORDER
We will send you a tracking number to your email once the package has been shipped.
Please direct any shipping related inquiries to help@luvena.uk
30 DAY MONEY-BACK GUARANTEE
Luvena is proud to offer a 30 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.
REFUNDS & RETURNS
If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at help@luvena.uk for more details.
If you are unsatisfied with your item you can return it for a full refund under the 30 day guarantee, you would have to trial the item for 70 days before exercising this option.